STORMM
A modern MSP platform with a built-in RPG that makes your team actually want to show up.
Close a ticket. Earn XP. Level up in front of the whole team. The only MSP platform where the queue isn't soul-crushing.
14,820 / 18,000 XP TO NEXT LEVEL
XP is earned for every resolved ticket, scaled by priority and SLA performance. Level up and your character celebrates full-screen, broadcast to the whole team in real time.
UNLOCKABLE CLASSES
Each class grants passive XP multipliers for matching ticket types.
A live pixel-art common room where your online technicians' characters wander, sit, and idle together.
Built on Socket.io. When you level up, your character celebrates in front of everyone. Earn tokens by working, spend them in a cosmetic shop: avatar frames, titles, themes, pet companions. Tokens are never purchasable. You earn your way up.
Underneath the game is a serious, modern operations platform: fast, clean, and strictly multi-tenant.
Ticketing
Kanban and list views, SLA timers, time logging, and comments. XP and achievements evaluate server-side the moment a ticket resolves.
Device monitoring
A lightweight agent with BullMQ-powered alert runners. Catch problems before the client calls.
Clients & assets
Contact management with a dedicated client portal, hardware inventory, and software license tracking.
Time & invoicing
Track time and bill it without leaving the platform. Reporting dashboards for everything else.
RBAC & multi-tenancy
Owner, Admin, Technician, Read-Only, with strict isolation. No cross-client data ever leaks.
Leaderboards & profiles
Weekly, monthly, and all-time. A public character profile with level, class, equipped cosmetics, and an activity heatmap.